How can I get help with the thesis template?
There is lots of information about the MS Word template here.
University Systems Computer Help Desk provides help with the template and provides support for problems with the template. Email firstname.lastname@example.org, or call them at 250-721-7687. They are located in Clearihue A004.
The Graduate Studies website talks about formatting. Many of the details about thesis formatting are specific to departments, so consult your advisor too.
Help is not provided for the LaTeX template.