Q. When I try to scan, the scanner makes a strange sound and the carriage won't move. How do I fix this so I can scan?


One or both scanner transportation locks are engaged.  These useful locks are for preventing the carriage for moving during transport, but when are unintentionally locked will prevent scanning.

To unlock the main lock, set the grey slider on the back of the scanner to the unlock position:

To unlock the secondary lock, set the grey slider on the bottom left corner of the inside of the scanner cover to the unlock position:

  • Last Updated Nov 02, 2017
  • Views 2832
  • Answered By Bill Blair

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